TrueFix San Antonio Privacy Policy

This policy explains how TrueFix San Antonio (“we,” “us”) handles personal information collected through this website, repair requests and our text-message program. We provide appliance repair services in and around San Antonio, Texas.

1. Information We Collect

When you use our website or ask us for a repair, we may collect:

• Name, phone number and email address
• Service address and ZIP code
• Appliance type, brand, model and a description of the problem
• Preferred appointment times and any notes you give us
• Technical information such as browser type, IP address and pages visited (through analytics)

2. How We Use Your Information

• To schedule, confirm and carry out your repair
• To contact you about your request, quote and appointment
• To send appointment reminders and follow-ups you have agreed to receive
• To answer your questions
• To keep business, tax and warranty records
• To understand how the website is used and improve it

Your personal information is never sold, and no outside company receives it for its own marketing.

3. Cookies and Analytics

The site may use Google Analytics to show us which pages people visit and how they move through them. It relies on cookies and gathers information such as pages viewed and approximate location. You can block cookies in your browser settings or use the Google Analytics opt-out browser add-on.

4. Service Providers

We share information only with service providers that help us run the business, and only for that purpose. These may include:

• Website hosting and analytics providers
• Email and text-message delivery providers
• Scheduling and customer-management software
• Map tiles from OpenStreetMap, shown on our service-area pages

We may also disclose information when required by law or to protect our rights, customers or staff.

5. Security and Retention

The website uses encrypted HTTPS connections, and we take reasonable steps to protect the information we hold. No method of transmission or storage is completely secure. We keep personal information only as long as we need it for the purposes above or as the law requires.

6. Your Choices and Rights

You can ask us to:

• Confirm whether we hold personal information about you and give you access to it
• Correct inaccurate information
• Delete information you provided or that we hold about you
• Provide a copy of your information in a portable format
• Stop sending you marketing messages

Texas residents may have additional rights under the Texas Data Privacy and Security Act. See Your Privacy Rights for details and how to make a request.

7. Text Messages (SMS)

If you give us your mobile number and agree to receive texts, TrueFix San Antonio may send you:

• Appointment confirmations and reminders
• Updates about your visit
• Invoice or payment links
• Replies to questions you have sent us

Message frequency varies. Message and data rates may apply. Mobile numbers and SMS opt-in consent are not shared with or sold to third parties for their marketing purposes, and consent to receive texts is not a condition of any purchase.

Reply STOP to any message to opt out, or HELP for help. See our SMS Terms for full program details.

8. Children

This website is not directed to children under 13, and we do not knowingly collect personal information from them.

9. Changes to This Policy

If this policy changes, the new version will appear here and the “Last updated” line at the top will change.

10. Contact Us

Questions about this policy or our text messages can be sent to: